We use a dedicated channel with “The Slack” app to maintain professional communication.
We work only five days a week; considering our team’s mental health, we try to complete all the Work on these five days.
We will not be able to facilitate any unplanned meetings as our experts will be working on the growth of your brand, so it’s better to plan your meetings prior by scheduling with your growth specialist/Point of contact.
We would appreciate communicating with our experts only during the day’s working hours, from 10 am to 7 pm. Beyond these times, if you need anything urgent, we would appreciate an email, and our team will revert to it at the earliest.
If you are dissatisfied with the service, you can always reach us at email@example.com our top management team will get in touch with you within 24hrs.
Splitting payment terms is impossible as we allot dedicated resources for the projects.
We will be using email for most of the communications, and we take it as an official mode of communication.
An email regarding discontinuing the services needs to be sent before one week of renewal; any discrepancies must be reported during the service tenure. We do not entertain negative feedback after the service tenure to help fix things.
No refund shall be provided for any unprecedented situation like loss of business/lockdown/unavailability of the POC(Point Of Contact). We will try to communicate the concern to POC through mostly email and calls; if not responded, we will send a termination of services, then there will be no extension of services for these scenarios. However, suppose there are any dependencies from our team(communicated case by case). In that case, we will calculate the downtime and provide a service extension for the particular incident or turnaround time.
We strictly adhere to SLA based on the marketplaces as they have different protocols; we cannot be held responsible for the delay in certain aspects from the Marketplace team. Anyway, we will update you on the standard Turnaround time for any instance.
We will not be liable for any copyright/infringements issues for the image/content/or anything provided by the brand; we will be super cautious when we deliver the creatives and range as we use multiple checkpoints to avoid these incidents.
The service period starts from the date of payment and the date mentioned on the Work order document; the services will not be paused due to the unavailability of the brands, stocks, or any legal compliance with the brand.
We will not be responsible for any loss of products in the global shipment.
We will not take any responsibilities for any partnered services as they will be operating on their terms, and they are introduced upon your own will.
Poaching or providing any financial benefits to our employees is strictly prohibited. It would allude to legal implications.
© Nautone Pvt. Ltd. 2022